1. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time, in which case we will update the "Last Updated" date at the top of this Privacy Policy. If we make material changes to how we use or disclose information we collect, we will use reasonable efforts to notify you, such as by posting notice of such changes on the Services, and will take additional steps as required by applicable law. If you do not agree to any updates to this Privacy Policy, please do not continue using or accessing the Services. 

2. Collection and Use of Information

When you use or access the Services, we collect certain categories of information about you from a variety of sources. In addition to the specific uses discussed below, we may use this information to provide and improve the Services and to maintain our business relationship, including by enhancing the safety and security of our Services, providing customer support, complying with applicable legal obligations, enforcing any applicable terms of service, and protecting our rights and the rights of our employees, users, or other individuals. 

Information You Provide to Us
Some features of the Services may require you to directly provide certain information, including information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information that you directly submit through our Services includes:

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• Contact information, such as your name, address, phone number, and email address. We use this information to create and maintain your account and provide the Services, and to communicate with you. 

• Account information, such as your username, password, and other information you add to your account or profile. We use this information to provide the Services and to create, maintain, and secure your account with us. If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend you do not share your access details with anyone else. If you believe your account has been compromised, please contact us immediately.

• Payment and subscription information, such as credit or debit card information and billing address, which is collected on our behalf by our payment processors, and information about your subscription tier and transaction history. We use this information to process your payment and provide the Services. 

• Any other information you choose to provide us or otherwise include in communications with us, for example, when contacting us for support or with questions about your membership. 

Information Collected Automatically
We and third parties also automatically collect certain information about your interactions with the Services, including through cookies, pixels, or other tracking technologies ("Tracking Technologies"). Such information includes:

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• Device information, such as device type, operating system, unique device identifier, and internet protocol (IP) address. 

• Location information, such as approximate location based on IP address. 

• Other information regarding your interaction with the Services, such as browser type, log data, date and time stamps, clickstream data (e.g., page requests, page views, how much time is spent on a page, content viewed or interacted with), traffic source, and interactions with marketing emails and ad impressions. 

 

For further information on the use of Tracking Technologies and your choices, see the section below, "Cookies and Other Tracking Technologies." 

Deidentified Information
We may deidentify or anonymize your information such that it cannot reasonably be used to infer information about you or otherwise be linked to you ("deidentified information"), or we may collect information that has already been deidentified or anonymized, and we may use deidentified information for any purpose. To the extent we possess or process any deidentified information, we will maintain and use such information in deidentified form and not attempt to re-identify the information, except for the purpose of determining whether our deidentification process satisfies legal requirements.

3. Cookies and Other Tracking Technologies

As described above, we and third parties acting on our behalf use Tracking Technologies to collect certain information about your interactions with the Services, including through analytics providers for website analytics and conversion measurement, and advertising platforms for interest-based advertising and retargeting users based on user behavior on our websites.

Most browsers accept Tracking Technologies automatically, but you may be able to control the way in which your devices permit the use of certain Tracking Technologies. If you so choose, you may block or delete certain Tracking Technologies from your browser; however, blocking or deleting cookies may cause some of the Services, including login features and general functionality, to work incorrectly. 

Your browser settings may allow you to transmit a “Do Not Track” signal, “opt-out preference” signal or other mechanism for exercising your choice regarding the collection of your information when you visit various websites. Depending on where you live, you may have the right to opt out of targeted advertising through a Global Privacy Control (GPC) enabled browser setting. If you have this right, we will treat our initial receipt of the GPC signal as a valid request to opt-out of targeted advertising. If you are logged out, our processing of the signal will be limited to the browser that you are using. Other than GPC, we do not recognize any “Do Not Track” signals.

You may also opt-out of the collection and use of information for interest-based advertising by advertisers that are part of certain industry alliances, including through tools offered by the National Advertising Initiative or  the Digital Advertising Alliance by clicking the links provided.

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4. Disclosure of Your Information

We may disclose your information for legitimate purposes subject to this Privacy Policy, including: 

 

• Vendors or other service providers who help us provide the Services, including for system administration, cloud storage, security, customer relationship management, marketing communications, analytics, payment processing, and the deployment of Tracking Technologies. 

• Our affiliates or others within our corporate group, in order to efficiently provide the Services. 

• Professional advisors, such as auditors, law firms, or accounting firms, to assess, protect, enforce, and defend our rights and to comply with our legal and regulatory obligations. 

• Third parties in connection with or anticipation of an asset sale, merger, acquisition, or other business transaction, including in the context of a bankruptcy proceeding or other restructuring matter. 

• For legal and security reasons and to protect our services and business, including to cooperate with law enforcement, judicial orders, and regulatory inquiries, to detect and prevent against fraudulent or illegal activity, to exercise or defend legal claims, and to ensure the safety and security of our business, employees, and users, and to enforce our terms or other agreements. 

We do not disclose your personal information to third parties for the third parties' own direct marketing purposes, unless you have affirmatively agreed to such disclosure. 

Selling and Sharing of Personal Information
While we do not sell personal information in the traditional sense, we disclose, and have disclosed in the preceding 12 months, the following categories of personal information for marketing and advertising purposes with providers of Tracking Technologies in a manner that may be considered “selling” or "sharing" as these terms are defined under applicable law: identifiers (such as IP address), internet or similar network activity (such as information automatically collected through Tracking Technologies about your interactions with the Services), and geolocation information (such as IP address). These categories of information are shared with advertising and remarketing partners. However, we have no actual knowledge that we have "sold" or "shared" the personal information of individuals under 16 years of age. 

5. Third-Party Websites and Links

We may provide links to third-party websites or platforms and display or make available content, data, applications, or materials from third parties, including embedded video content from third-party video hosting platforms. If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies, and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms, or the accuracy, completeness, or reliability of third-party materials. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators. 

6. Children's Privacy

Our Services are not intended for children, and we do not seek or knowingly collect any personal information about children. If we become aware that we have unknowingly collected information about a child, in particular any child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database. If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the below information to request that it be deleted.

7. Data Security and Retention

We have implemented commercially reasonable security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, despite our efforts to protect your information, no security measures are impenetrable, and we cannot guarantee "perfect security." Any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.

We retain your information for as long as is reasonably necessary for the purposes specified in this Privacy Policy. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to continue to provide you the Services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security, and integrity, or protect ourselves, including our rights, property, or products. In particular, we retain certain of your information as follows:

Your account data is retained for as long as you keep your account open or as needed to provide you with our Services. 

Data on your interactions with the Services collected through our analytics providers is retained for approximately 14 months. 

8. California Residents

This section applies to you if you are a resident of California and we process personal information about you that is subject to the California Consumer Privacy Act ("CCPA"). 

Processing of Personal Information
In the preceding 12 months, we collected and disclosed the categories of personal information described in the “Collection and Use of Information” section above to service providers as described in the "Disclosure of Your Information" section above. The categories of sources from which we collect your personal information and the specific purposes for which we collect and disclose your personal information are described in the sections above, "Collection and Use of Information" and "Disclosure of Your Information," respectively. 
We only use and disclose sensitive personal information for purposes specified in the CCPA or otherwise with your consent. The criteria we use to determine how long to retain your personal information is described in the section above, "Data Security and Retention."

California Privacy Rights
If you are a California resident, you may have certain rights in relation to your personal information. However, please note that a number of these rights only apply in certain circumstances, and all of these rights may be limited by law. 

• Access / Know. You may have the right to request access to the personal information we hold about you and to obtain details about what personal information we have collected about you, including the categories of personal information, the categories of sources from which the information was collected, the business or commercial purposes for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you. 

• Deletion. You may have the right to request that we delete personal information we hold about you. 

• Correction. You may have the right to request that we correct inaccurate personal information we hold about you. 

• Portability. You may have the right to receive a copy of the personal information we hold about you in a portable and, to the extent technically feasible, readily usable format. 

• Opt Out of Sale or Sharing. You may have a right to direct us not to sell your personal information or share it for targeted advertising purposes. To exercise this right, please submit a request through the following form: Do Not Sell or Share My Personal Information. For information on how we process opt-out preference signals, see the section above, “Cookies and Other Tracking Technologies.”'

 

Submitting a Request
To make a request described in this section, please email us at info@fast5xpress.com or call us at (888)258-0249. We will not retaliate or discriminate against you for exercising any of these rights. Further information may be needed to verify your identity before exercising these rights, such as your email address or government-issued ID. You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

We will not require you or your authorized agent to pay a fee for the verification of your request or appeal.

9. How to Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, please email us at info@fast5xpress.com or contact us at: 

Fast 5 Xpress 
567 San Nicolas Drive, Suite 390 
Newport Beach, CA 92660

 

Phone: 949-640-6420